Weared and personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
International - All our parts are ethically designed and manufactured in our studio in Zambia, located in the southern part of Africa. We ship worldwide and upon receipt of payment, it will take 2-3 days to process your order and thereafter will be shipped via DHL Express or USPS which takes around 5-10 business days. You will receive a tracking number and you will be able to track your MD goodies!
Returns and Exchanges - If you need to return or exchange goods, please first send an email to [email protected] with your order number and the reason for the return or exchange. The return must be in an approved and salable condition within 7 days from when you received it. Once we receive your email, we will send you a return address and you can return the package to the Atlanta, Georgia office. You are responsible for the return costs. Please note that the original shipping charges are not refundable unless the return is due to a defect or mistake made by Mangishi Doll. All exchanges will incur additional shipping charges for the item to be returned. We advise you to return your package using a tracking / insurance service as only goods that have been returned to our studio can be processed for returns.